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Sense CCTV FAQ

Sense CCTV FAQ

1. Can I reduce crime after installing CCTV?

Yes, you will reduce crime in your premises or any other area where you may install the CCTV. This is because people will know they are being monitored hence they will avoid crime.

Anyone who will be caught on CCTV committing a crime will be easily convicted of the offense in the court of law due to the evidence which the CCTV system will provide.

All Sense systems are time dated and stamped.

2. What is the maximum length of video that the security DVR can store?

The length of the video that can be stored will depend on many factors. For example, it will depend on the frames per second of the DVR, the number of cameras in the system and the capacity of the available disk space.

3. How does motion detection work?

It works through use of the software in the DVR system. The software records video when the pixels in the image change. DVRS will offer a sensitivity scale for you to select the most suitable scale for your operation.

4. Can live and recorded videos be viewed locally?

Yes, provided you are close to the monitor, you can view them.

5. Can recorded and live videos be viewed remotely?

Yes, so long as you have an internet connection and the DVR system is internet enabled, you will always view the videos remotely.

6. Can several users view images from a single site at once?

Yes, most of the internet enabled security digital video recorders will allow severs users to view a single site at once. But, when several people view a single site at once the bandwidth will be shared among them. 

7. Can I record audio?

Yes, you can record audio provided the DVR system comes with an audio option. Some analog systems do not have built in audio systems hence you will need a separate audio kit for you to record audio while making use of them.

8. How does CCTV system notify police of an incident?

There is a police radio in the CCTV control room which can be used to notify the police. The CCTV operators can opt to notify the police through use of a dedicated telephone line, live video link or via a police radio.

9. What type of incident can you capture on a CCTV system?

You will be free to capture any incident that may happen in the area you have installed the system. You can capture different types of crimes such as assaults, antisocial behavior, theft, drug related offenses among others.

The system does not only capture crime related offense, you can also capture cases of illness, missing persons, injury failure of street lighting among other incidents.

10. Can I listen to recorded and live audio remotely?

Yes, provided you are connected to the internet, you can listen to live or recorded audio from any place you may be.

11. How many CCTV cameras do I need to achieve maximum surveillance?

This will depend on the area you will like to install the system. In case you have a large area, then you will have to buy more cameras. On average you will need one camera to survey an area of about 1000 square feet.

12. Can I use the cameras I had bought before?

Yes, provided the cameras are in good working condition, you can plug them into the back of the digital video recorder system and start making use of them to survey your premises.

13. What type of camera lens is the best?

This will depend on where you will like to use the system. There are some camera lenses which will do well in areas with less light while others will require a lot of light. You should take into consideration the lighting condition of your area of interest before buying one. 

14. Can I zoom in with a camera?

Yes, there are some cameras that have zoom in features. Cameras such as Pan-Tilt-Zoom and can allow you to zoom in. In case you will like to use zoom in feature, then you should buy a camera that supports zoom in features.

15. What type of operating system can be used on a CCTV system?

For standalone security system, you will have to use Linux based operating system but for PC based security digital video recorder systems you will have to use windows 7 professional.

16. What will happen if there is power outage?

If you have an uninterrupted power supply system, your system will still remain operational, but without a UPS unit, the CCTV system will go off and come back immediately the power will be restored.

17. Can the Security DVR report an alarm?

Yes, there are some CCTV systems that have the option of reporting an alarm. You should check yours to confirm whether it has the capability.

18. Why I’m I not able to connect my camera over 3G?

There are many reasons that can make you unable to access your camera over 3G connection. Possible reasons include the following:

Your 3G modem or VPN account may be disconnected. You should check it and connect it.

Ensure you have the right username and password for both your VPN account and 3G modem.

Check whether you have the right IP address.

Ensure the CCTV system has power running on it.

19. Why can’t my camera connect over Wi-Fi?

There are many possible reasons why you cannot connect your camera over Wi-Fi. Here are possible reasons which you should check out.

Ensure Wi-Fi is enabled on your laptop.

Check on your dispatch information and confirm whether your camera has Wi-Fi capability.

Ensure you have charged your TCP/IP settings in your laptop. You can refer to your supports guide for you to charge the settings. 

Confirm you are connecting to the right SSID.

20. Why does my system display hard disk error?

When the camera will be making movements, it can loosen the hard disk connection. This can lead you to receiving hard disk error. You can remove the hard disk when the system is powered down and check whether there is any bent pin. If the pins are intact, then you should return it to its position and try to power it up again. If the problem persists, then you should contact professionals for possible replacement. 

If you can't find the answer to your question here, please contact us.

In the meantime.

If you need a home or business CCTV installation company in Scotland, contact Sense CCTV today.